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Cycliq

<h2 id="isPasted">Recording Issues</h2>My Fly6 Pro is not recording.If your Fly6 Pro is not recording, please ensure that you are using an <a href="https://cycliq.com/sdcards/">appropriate SD card.</a> Some SD cards are not able to cope with the read and write speeds required by HD recording devices.Also ensure your Fly6 Pro is adequately charged in order to record.If the device is still not recording correctly:<ul><li><a href="https://cycliq-3fs2kxgdpwe.gorgias.help/en-US/master-reset-1079316" style=" text-decoration: none;">Perform a master reset of the device</a></li><li><a href="https://cycliq-3fs2kxgdpwe.gorgias.help/en-US/1079326-3a71719a476449a494520e342233d111" style=" text-decoration: none;">Format your microSD card</a></li></ul>Note: There is a known issue with formatting your SD card via USB on a MacBook. If you have formatted your SD card via USB on a MacBook and find that your device will not record, please try reformatting your SD either using an SD card adaptor or the <a href="https://cycliq.com/software/" style=" text-decoration: none;">CycliqPlus mobile app</a>.If you&#x2019;re still unable to record on your Fly6 Pro, please use the button in the top right to contact our support team

My Fly6 Pro is not recording. If your Fly6 Pro is not recording, please ensure that you are using an appropriate SD card. Some SD cards are not able to cope with the read and write speeds required by HD recording devices. Also ensure your Fly6 Pro is

Recording Issues

Fly6 Pro

Help

Fly6 Pro Video Tutorials

Video Tutorials

Fly6 Pro User Manual

Setting up your Fly6 Pro

Getting to know the OLED screen on your Fly6 Pro

Mounting your Fly6 Pro

Reviewing your Fly6 Pro footage

Getting Started

Master reset

Fly6 Pro WiFi Transfer with CycliqPlus

How to register your Fly6 Pro

How to update your Fly6 Pro firmware

How to perform a bench test

How to format your microSD card

How to connect your Fly6 Pro with USB On-The-Go

How-to Guides

Applying the Fly6 Pro Lens Protector

Accessories

microSD Card Compatibility

Power Issues

Connectivity Issues

Footage Issues

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Fly12 Sport Video Tutorials

Fly12 Sport User Manual

Setting up your Fly12 Sport

Mounting your Fly12 Sport

Reviewing your Fly12 Sport footage

How to master reset your Fly12 Sport

How to register your Fly12 Sport

How to update your Fly12 Sport firmware

How to factory reset your Fly12 Sport

Battery issues

Fly12 Sport

Fly6 Gen3 Video Tutorials

Fly6 Generation 3 User Manual

Setting up your Fly6 Generation 3

Mounting your Fly6 Generation 3

Start up and first ride

Reviewing your Fly6 Generation 3 Footage

How to register your Fly6 Generation 3

How to reset the Fly6 Generation 3 with deep sleep mode

How to update your Fly6 Generation 3 firmware

How to use the bike alarm

How to perform a master reset on a Fly6 Generation 3

Fly6 Gen3

CycliqPlus Desktop System Requirements

CycliqPlus Smartphone System Requirements

Safety Tramlines

Strava User Guide

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CycliqPlus Desktop Troubleshooting

Why is my footage not showing on the mobile app?

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Software

How long does shipping take?

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Caution

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I accidentally damaged my device. Can I purchase replacement parts?

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Customer Support

Recording issues

Fly12 CE User Manual

Setting up your Fly12 CE

Mounting your Fly12 CE

Reviewing your Fly12 CE footage

How to register your Fly12 CE

How to perform a master reset on a Fly12 CE

ANT+ Connection Guide for Fly12 CE

How to connect your Fly12 CE with USB On-The-Go

Fly12 CE

I can’t connect to my smartphone

I can’t get my video onto my computer

My device is not recording properly

Battery life

Fly12 User Manual

Fly12 Quick Start Guide

Setting up your Fly12

Mounting your Fly12

Using your Fly12

Understanding beeps and lights on a Fly12

Reviewing your Fly12 footage

How to format your SD card

How to mount and attach a tether to Fly12

How to update your Fly12 firmware

How to perform a master reset on a Fly12

How to connect your Fly12

Fly12 (Non-CE)

Fly6 CE User Manual

Setting up your Fly6 CE

Mounting your Fly6 CE

Reviewing your Fly6 CE footage

How to register your Fly6 CE

CE to ANT+Connection Guide for Fly6

How to connect your Fly6 CE with USB On-The-Go

How to perform a master reset on a Fly6 CE

Fly6 CE

Issues with my footage

Fly6 User Manual

Fly6 Quick Start Guide

Setting up your Fly6

Mounting your Fly6

Using your Fly6

Understanding beeps on a Fly6

Reviewing your Fly6 footage

How to update your Fly6 firmware

Fly6 (Non-CE)

Fly6[v] User Manual

Fly6[v] Quick Start Guide

Setting up your Fly6[v]

Mounting your Fly6[v]

Using your Fly6[v]

Understanding beeps on a Fly6[v]

Reviewing your Fly6[v] footage

How to update your Fly6[v] firmware

Fly6[V]

Fly6 Original Quick Start Guide

Fly6 Original User Manual

Setting up your Fly6 Original

Mounting your Fly6 Original

Using your Fly6 Original

Understanding beeps on a Fly6 Original

Reviewing your Fly6 Original footage

How to install Fly6 Original firmware

Fly6 Original

Legacy Fly Devices

Recording IssuesUpdated a month ago

Recording Issues