The following Fly devices are supported by the CycliqPlus mobile app:. The following legacy Fly devices are not supported by the CycliqPlus mobile app:. See the support resources available for legacy Fly devices. Note: A corrupted SD card could also

<h2 id="isPasted">CycliqPlus on mobile (iOS and Android)</h2><h3 id="supported-fly-devices">Supported Fly devices</h3><p>The following Fly devices are supported by the&#xA0;<a href="https://cycliq.com/software/">CycliqPlus mobile app</a>:</p><ul><li>Fly6 Pro</li><li>Fly12 Sport</li><li>Fly6 GEN 3</li><li>Fly12 CE</li><li>Fly6 CE</li><li>Fly12 (non-CE)</li></ul><h3 id="notice-to-legacy-fly-device-users">Notice to legacy Fly device users</h3><p>The following legacy Fly devices are not supported by the&#xA0;<a href="https://cycliq.com/software/">CycliqPlus mobile app</a>:</p><ul><li data-aria-level="1" data-aria-posinset="1" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6[v]</li><li data-aria-level="1" data-aria-posinset="2" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6</li><li data-aria-level="1" data-aria-posinset="3" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6 Original</li></ul><p>See the support resources available for&#xA0;<a href="https://cycliq-3fs2kxgdpwe.gorgias.help/en-US/articles/219171-287f204465e4455fa123f94084639638" style=" text-decoration: none;">legacy Fly devices</a>.</p><h3 id="cant-see-your-fly-device-in-the-devices-list">Can&#x2019;t see your Fly device in the devices list?</h3><ul><li>Ensure your Fly device is turned on before pressing the Scan button on the opening Devices list screen</li><li>Make sure that your device is NOT on your phone&#x2019;s Bluetooth list (must be unpaired)</li><li>Ensure your Fly device is near your phone</li><li>Check you have the <a href="https://cycliq.com/software/" rel="noopener noreferrer" target="_blank">latest version of the CycliqPlus mobile app</a></li><li>Ensure Bluetooth is turned on and working</li><li>For Android devices with Android OS 10 and above ensure the Location/GPS is turned on and working</li></ul><p><strong>Note</strong>:&#xA0;A corrupted SD card could also cause the CycliqPlus mobile app to not recognise your Fly device. If your SD card is corrupted, the Fly device will play a SD card error noise.</p><p>If you&#x2019;re still experiencing issues connecting your Fly device to your smartphone, please use the button in the top right to contact our support team</p><h3 id="cant-see-your-fly12-ce-in-the-devices-list-android-only">Can&#x2019;t see your Fly12 CE in the devices list (Android only)?</h3><p>If you&#x2019;re using Android and cannot see your Fly12 CE but can see other Fly devices please uninstall and re-install CycliqPlus.</p><p>If you&#x2019;re still experiencing issues connecting your Fly12 CE to your smartphone, please use the button in the top right to contact our support team</p><h3 id="im-seeing-connecting-to-device-in-cycliqplus-with-my-fly6-ce-but-its-not-able-to-connect">I&#x2019;m seeing &#x201C;Connecting to device&#x2026;&#x201D; in CycliqPlus with my Fly6 CE but it&#x2019;s not able to connect.</h3><p>Ensure that you have not manually paired your Fly6 CE to your Android or iOS smartphone.</p><p>See the following section, Removing the Fly&#x2019;s Bluetooth entry from your smartphone.</p><h3 id="removing-the-flys-bluetooth-entry-from-your-smartphone">Removing the Fly&#x2019;s Bluetooth entry from your smartphone</h3><p>Make sure that your device is NOT on your phone&#x2019;s Bluetooth list (it must be unpaired).</p><p><strong>For Android devices:</strong></p><ol><li>From the Android home screen go to Settings &gt; Bluetooth, or Settings &gt; Connections &gt; Bluetooth</li><li>Check the Paired devices list for your Fly device</li><li>If you find it is listed as paired tap the Settings button and select Unpair</li></ol><p>Re-open the CycliqPlus app and select Scan from the opening screen.</p><p><strong>For iOS devices:</strong></p><ol><li>From the iPhone home screen go to Settings &gt; Bluetooth</li><li>Check the Paired devices list for your Fly device</li><li>If you find it listed as paired tap the circle with the &#x201C;i&#x201D; in it and then select Forget this device</li></ol><p>Re-open the CycliqPlus app and select Scan from the opening screen.</p>

Smartphone Connectivity Issues

CycliqPlus for Desktop supports the following Fly devices:. * Support for the Fly12 (non-CE) is limited to viewing and managing recorded footage. The following legacy Fly devices are not supported by the CycliqPlus for Desktop application:. See the s

<h2 id="isPasted">CycliqPlus for Desktop (macOS and Windows)</h2><h3 id="supported-fly-devices">Supported Fly devices</h3><p>CycliqPlus for Desktop supports the following Fly devices:</p><ul><li>Fly12 Sport</li><li>Fly6 Generation 3</li><li>Fly12 CE</li><li>Fly6 CE</li><li>Fly12 (non-CE) *</li></ul><p>* Support for the Fly12 (non-CE) is limited to viewing and managing recorded footage.</p><h3 id="notice-to-legacy-fly-device-users">Notice to legacy Fly device users</h3><p>The following legacy Fly devices are not supported by the CycliqPlus for Desktop application:</p><ul><li data-aria-level="1" data-aria-posinset="1" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6[v]</li><li data-aria-level="1" data-aria-posinset="2" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6</li><li data-aria-level="1" data-aria-posinset="3" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6 Original</li></ul><p>See the support resources available for&#xA0;<a href="https://cycliq-3fs2kxgdpwe.gorgias.help/en-US/articles/219171-287f204465e4455fa123f94084639638" style=" text-decoration: none;">legacy Fly devices</a>.</p><h3 id="my-computer-will-not-recognise-my-fly-device">My computer will not recognise my Fly device</h3><p>If your Fly device connected to your computer and not recognised, try the following:</p><ul><li>For the Fly12 CE and Fly6 GEN 3 ensure your device is switched on after connecting</li><li>Connect using a different USB port</li><li>Connect using a different USB cable</li><li>Ensure the USB cable you are using is not a USB &#x201C;charge-only&#x201D; cable</li><li>Restart your computer</li><li>Format your SD card using the SD card adaptor that came&#xA0;with your SD card (note this will erase your files)</li><li>Perform a master reset of your device</li></ul><h4 id="for-mac-users">For Mac users</h4><p>The CycliqPlus app requires permisssion to access Removable Volumes, without this the CycliqPlus app cannot detect connected Fly devices.</p><p><img data-fr-image-pasted="true" src="https://cycliq.com/wp-content/uploads/2021/12/cycliqplus-mac-privacy.png" alt width="690" height="609" srcset="https://cycliq.com/wp-content/uploads/2021/12/cycliqplus-mac-privacy.png 690w, https://cycliq.com/wp-content/uploads/2021/12/cycliqplus-mac-privacy-300x265.png 300w, https://cycliq.com/wp-content/uploads/2021/12/cycliqplus-mac-privacy-57x50.png 57w, https://cycliq.com/wp-content/uploads/2021/12/cycliqplus-mac-privacy-510x450.png 510w" sizes="(max-width: 690px) 100vw, 690px" class="fr-fic fr-dii"></p><p>If you do not see a permission prompt the first time you open the CycliqPlus app with a Fly device connected please complete the following steps:</p><ol><li>Click on the&#xA0;<strong>Apple menu icon</strong> and select&#xA0;<strong>System Preferences</strong></li><li>Select the&#xA0;<strong>Security &amp; Privacy</strong> section</li><li>Click on the Privacy tab, then select the&#xA0;<strong>Files and Folders</strong></li><li>Choose the&#xA0;<strong>CycliqPlus</strong> app and select&#xA0;<strong>Removable Volumes</strong></li><li>Click the lock to save changes</li><li>Close and re-open the CycliqPlus app</li></ol><p>This Removable Volumes permission requirement was introduced in Mac 10.14+ (macOS Mojave and above).</p><p>Macbook M1 chip users using macOS Big Sur and above should apply all macOS updates and then restart the computer to resolve Fly12 CE connectivity issues.</p><p>If you&#x2019;re still unable to get your Fly device recognised by your computer, please use the button in the top right to contact our support team</p>

Desktop Connectivity Issues

Use this page to resolve common issues within the CycliqPlus app for Windows and Mac. CycliqPlus on Windows 10 requires Administrative access to install the Visual C++ Redistributables that are packaged with the CycliqPlus app. Right click the downlo

<h2 id="isPasted">Common troubleshooting issues</h2><p>Use this page to resolve common issues within the CycliqPlus app for Windows and Mac.</p><h3 id="cycliqplus-fails-to-install-on-windows-10">CycliqPlus fails to install on Windows 10</h3><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025013005-bfa8bb2e-7bb8-40d4-9ae5-eb9c6102c233-5.jpg" alt class="fr-fic fr-dii"></p><p>CycliqPlus on Windows 10 requires Administrative access to install the Visual C++ Redistributables that are packaged with the CycliqPlus app. Right click the downloaded CycliqPlus installer and select Run as Administrator.</p><h3 id="unsupported-windows-or-mac-os-version">Unsupported Windows or Mac OS version</h3><p>We make every effort to support older Windows and Mac OS versions as long as possible.</p><p>Here is a current list of Windows and Mac OS versions which are not supported:<br>&#x2013; Windows 8.1 and below (2013 and ealier)<br>&#x2013; Mac OS Catalina and below (2019 and earlier)</p><p>* The CycliqPlus app may continue to work on older Windows and Mac OS versions but we no longer actively support it.</p><h3 id="cycliqplus-was-unable-to-download-ffmpeg">CycliqPlus was unable to download FFmpeg</h3><pre>Please check your internet connection and try again.
The required component FFmpeg is missing, check your internet connection, restart CycliqPlus and try again.</pre><p>CycliqPlus for Windows requires an internet connection to install the FFmpeg component to view and edit footage from your Fly device. If your Windows or Mac computer is not connected to the internet or if the CycliqPlus app does not have permission to access the internet you will see this prompt.</p><p>Ensure your computer is connected to the internet and that CycliqPlus has permission to access the internet and try again.</p><h4 id="advanced-troubleshooting-for-windows">Advanced troubleshooting for Windows</h4><p>If this prompt persists you can manually install the FFmpeg component that CycliqPlus can use, follow these steps:</p><ol><li>Close CycliqPlus</li><li>Download the FFmpeg component files (Windows only), it is strongly recommended to install both when manually installing FFmpeg<ul><li><a href="https://cycliq.com/files/software/downloads/ffmpeg_x64.zip">FFmpeg for 64 bit</a></li><li><a href="https://cycliq.com/files/software/downloads/ffmpeg.zip">FFmpeg for 32 bit</a></li></ul></li><li>Extract the ZIP contents to the following path: <code>C:\Users\[USERNAME]\AppData\Local\CycliqPlus\Components</code></li><li>Open CycliqPlus</li></ol>

CycliqPlus Desktop Troubleshooting

Your mobile app is dependent on what device you have. It will only show you the footage if your device is capable of sharing this. For Fly12, you need to connect via WiFi to access your footage. For CE units, you will need to use the OTG feature and

<p id="isPasted">Your&#xA0;<a href="https://cycliq.com/software/">mobile app</a> is dependent on what device you have. It will only show you the footage if your device is capable of sharing this.</p><p>For Fly12, you need to connect via WiFi to access your footage. For CE units, you will need to use the OTG feature and connect your device or SD card to your phone before you can review your footage.</p><p><strong>Note</strong>: For older models with no app connectivity, you can review your footage through your desktop computer. You may use the&#xA0;<a href="https://cycliq.com/software/">CycliqPlus desktop app</a> for editing.</p>

Why is my footage not showing on the mobile app?

Please check our suggestions below. Re-installing the app also helps to ensure you have the latest app version. Mobile app connectivity is only for newer Fly CE models and does not support the Fly6 (Original), Fly6, Fly[v]. Note: The Fly6 GEN 3 must

<h2 id="isPasted">CycliqPlus for mobile (iOS and Android)</h2><p>Please check our suggestions below.</p><ul><li>Turn your device off and on your mobile device turn Bluetooth off and on</li><li>Then turn your unit on and try connecting again</li><li>If a Bluetooth reset is unsuccessful, try doing a master reset of the Fly device</li><li>Then turn your unit on and try connecting again</li></ul><p>Re-installing the app also helps to ensure you have the latest app version.</p><p>Mobile app connectivity is only for newer Fly CE models and does not support the Fly6 (Original), Fly6, Fly[v].</p><p><strong>Note</strong>: The Fly6 GEN 3 must be turned on for it to be detected by the CycliqPlus mobile app. Make sure your unit is fully charged as low battery charge may affect your connectivity.</p><h3 id="for-android-users">For Android users</h3><p><strong>Ensure that the Android system Bluetooth and Location services are turned on from the Android pull down drawer.</strong></p><p>If you have inadvertently dismissed the permission prompts shown the first time you open the CycliqPlus you can uninstall and re-install the CycliqPlus app for the permission prompts to be shown again.</p><p><strong>Note</strong>: Android 12+ users must allow CycliqPlus the &#x201C;Precise location&#x201D; permission to detect Fly devices.</p><h2 id="cycliqplus-for-desktop-macos-and-windows">CycliqPlus for Desktop (macOS and Windows)</h2><p>See the&#xA0;<em>My computer will not recognise my Fly device</em> section of the&#xA0;<a href="https://cycliq-3fs2kxgdpwe.gorgias.help/en-US/1079540-7c360650c61e42a899fc3e517717d4e1" style=" text-decoration: none;">Desktop Connectivity Issues page</a>.</p>

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