I can’t connect to my smartphoneUpdated 11 days ago

Device pairing

It is easy to pair your device to your phone. Just make sure your Fly device is in close proximity to your smartphone and launch the app.

• Scan my device
• Select your device
• Wait for the app to pair and connect

If for any reason you are unable to connect your Fly12, please try the following:

• Perform a master reset
• Ensure your Fly12 is fully charged (LED will illuminate green)
• Check your SD card
  • SD card should be a Class 10 microSD card
  • Check the list of recommended SD cards
• Format directly via PC/Mac
• Make sure the firmware is up to date
• Uninstall and reinstall your CycliqPlus app to ensure you have the latest version
• Restart your smartphone

To reconnect, turn your device on and launch app.

If you’re still unable to pair your Fly12 recognised, please submit a ticket with our support team using the button in the top right.