Power IssuesUpdated a month ago

If your Fly12 Sport is having power issues, such as not powering on or holding charge, follow these suggestions.

My Fly12 Sport won’t turn on

To turn on your Fly12 Sport, press and hold the power button for 3 seconds. 

If for any reason your Fly12 Sport will not turn on, try the following: 

• Connect your Fly12 Sport to a wall charger and ensure it is fully charged; the charge port LED will illuminate green when fully charged.  
• Perform a master reset, then try turning your Fly12 Sport on.
• Remove your SD card, then try turning your Fly12 Sport on. 

Note: If the SD card is corrupted, the device may not turn on. By removing the SD card, the Fly12 Sport should turn on and beep to indicate that the SD card has been removed. 

If you’re still unable to turn your device on, please use the button in the top right to contact our support team.

My Fly12 Sport is turning off unexpectedly

There are a few reasons why your Fly12 Sport may turn itself off: 

• If Idle mode is enabled, the Fly12 Sport will turn off after 15 minutes of being stationary. This can happen when stopped at cafes for example.

To check if Idle mode is enabled, or to disable it, connect your Fly12 Sport to CycliqPlus to check your settings. 

If Idle mode is not causing the Fly12 Sport to switch off unexpectedly, check that the device is fully charged then perform a bench test. 

If you’re not getting the expected battery life, ensure the firmware is up to date. 

If your Fly12 Sport is still turning off unexpectedly you can use the button in the top right to contact our support team.

My Fly12 Sport is not turning off

To turn your device off, press and hold the power button for 3 seconds. 

If for any reason your Fly12 Sport does not turn off, try a master reset. 

If your Fly12 Sport still does not turn off, please use the button in the top right to contact our support team.